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Important Information
Pick up your car

REX requires that each customer and additional driver meet the REX rental qualifications.
REX requires that the renter meet the minimum age and provide:
  • Reservation number confirmed by REX.
  • Passport
  • Valid driver license for renter & each additional driver.
  • Valid credit card.
  • The cash rental qualification if the customer pays cash

Cancellations

REX will not charge the customer a fee for canceling the reservation, but REX appreciates if you contact our reservations department on reservas@rex.cu

Payment

REX accepts the two following payments:
  • Credit cards (Visa, Master Card, Eurocard & JCB Cards)
  • Cash (Cash deposit & Credit card as a guarantee)
  • Terms of payment are net cash and in local currency CUC.
  • REX shall conclusively determine any currency conversion. REX reserves the right to charge interest on all overdue payments.
  • If payment is made by credit card, the signature of the renter on the original copy of the rental agreement and on the credit card slip shall constitute authority for REX to debit the total amount of the rental on his credit card. When the customer requests to pay with Credit Card, REX will charge the credit card the amount listed on the RA in USD according to the official exchange rate listed by the Cuban Central Bank (BCC).

Fuel

Cars are delivered with a full tank and its value will be charged at the official established price at the beginning of the rental. Charges differ regarding car model and fuel type. Is not compulsory to return the car with fuel. Client is solely responsible for refilling the car with the fuel type established by REX.

Additional driver

All co-drivers have to be written in the contract with a valid driver license, passport number when the car is checked out. Otherwise, the insurance, CDW will not cover for any damage made by the driver even though he/she be able to show a valid driver license.

Each additional co-driver will be charged 10 CUC on the contract. REX will maximum accept 2 co-drivers per contract.

Extra equipment

REX offers child seats to the customers. To guarantee that a child seat is available at the check out station, this has to be requested when the reservation is made.
Contact our reservation department.

One way fee

REX will charge "one way fee" if the car is checked in on a different station less than 48 hours from check out time. This charge also includes the car return in a different station than that stated at the rental agreement without previous information to REX.

Insurance

REX does not sell insurance to its clients. For an additional daily charge, REX offers Super CDW (Collision Damage Waiver) to eliminate risks in case of an accident. It is mandatory for renting the car that the client accept it. Super CDW fees depend on the car category.

Car Rental Company: REX
Category Liability Waiver
(Per Day)
B- Medium cars 20.00 CUC
C/c- Standard cars 20.00 CUC
D- Standard High 25.00 CUC
E- Premium 30.00 CUC
F/f- Luxury 35.00 CUC
G/g- Jeep 30.00 CUC
H- Minivan 30.00 CUC
I- Sport 40.00 CUC


Super CDW: This coverage totally exempts the client if the car is damaged, unless an infringement of the rentals terms occurs. This coverage is not valid for a driver not registered in the rental agreement.

Super CDW does not cover loss or damage to accessories (wiper blades, antenna, mirrors, etc). These charges will be paid directly by the customer.

The client will lose the amount of the CDW and will pay for the damages if:

The car is used to transport persons or goods in a lucrative way or with criminal purposes.
The driver is under the influence of narcotics, alcohol, medicines, etc.
The car is used to transport flammable material or explosives.
The car is driven by a person not authorized as driver o co-driver in the rental agreement.
The police report establishes a violation of rental terms.
There is negligence or incorrect driving of the vehicle.
The vehicle is used to participate in any motor sport or in a racing manner.
The vehicle is used to tow or move another vehicle or trailer without the acceptance of REX.

More Information is written in rental conditions.

Driver license

The renter has to present REX a valid driver license and the license must be valid at the time of rental and remain valid throughout the rental period. If the driver license from its original country is not written in Spanish or English, a international driver license have to be shown.

Airport fee

REX doesn't charge Airport fee on the rental agreement.

Minimum age

REX request a minimum age for the renter:
  • Group A, B, C - 21 years old
  • Group D, E, F & H - 25 years old (Minimum 3 years of experience).
  • Grupo I - 30 years old (Audi A4 cabriolet).

Returning of the vehicle
  • The customer has to return the car according to the agreed date, time and station.
  • If the customer returns the car in different location than agreed REX will be able to charge a "one way fee".
  • The car has to be returned in the same conditions as when the car was rented.
  • If car is returned with damages REX will charge the customer according to the insurance police and rental conditions.

Traffic Violations

Parking tickets and any traffic violations are the responsibility of the renter. REX will charge these tickets to the open rental agreement according to the Cuban law.

Questions

If you have further questions, don't hesitate to contact us.